Frequently Asked Questions

When using your iPhone combined with your Apple Watch, both devices count steps separately. The steps from the iPhone and the steps from the Watch are both saved in Apple Health, and Apple Health tries to combine the steps depending on your lead device. After merging the steps from both devices, the step count can go up or down.

To see the steps merged, you must enable the Apple Health Sync.

Apple Health's data usually updates every other minute. In this way, LiquidFit on your iPhone is 100% in sync with Apple Health; therefore, your step count will not update immediately. On the other hand, the step count on your Apple Watch is always live.

Short Example:
Watch: 100 steps from 10:55-11:00pm
iPhone: 150 steps from 10:55-11:00pm

If the Watch is the lead device because it is the device you use the most, Apple Health will consider the 100 steps, and those will be displayed in the main app as well. At the end of the day, LiquidFit and Apple Health should have the same steps.

Please set up your lead device for sync:

• Open Apple Health
• Tap on "Activity"
• Tap on "Steps"
• Tap on "Data Sources & Access"
• Tap on Edit (right top corner)

By clicking on the three lines, move the Apple Watch cell by data sources into the top place. Second should be your iPhone (or the device you use the most).
After that, you may need to resync your Apple Watch:

• Open LiquidFit
• Go to "Settings"
• Tap on "Apple Health"
• Tap on Re-sync again

Afterwards, restart your Apple Watch: OUR LINK

If you are curious about the accuracy of your Apple Watch’s step count, rest assured it’s up to date! The complications refresh every 15 minutes, which is the system’s limit. The main watch app stays live, with background updates happening every hour. Plus, when you hit a goal, you’ll get a notification to keep you motivated to walk even more! 

Currently, we do not have a dedicated heart rate complication for your watch. However, you can enable the heart rate feature by following these steps:

1. Open the Settings app on your Apple Watch.
2. Navigate to Health.
3. Tap on Apps.
4. Select LiquidFit.
5. Tap on Heart Rate and turn it on.

Please note: We only request Heart Rate permission when a workout is started on the Apple Watch, so it might not appear in the list until then.

You can use LiquidFit on a Wheelchair Mode that will record pushes by following these steps:

• Open LiquidFit
• Go to “Settings”
• Tap on “Apple Watch”
• Scroll down and enable “Wheelchair Mode"